Joule 3.0 staff are able to provide assistance on the following:
- Account Issues
- Connection Issues
- Data Management
- Data Transfers
- Hardware Issues and Questions
- Licensing
- Software Access
- Software Compilation and Installation
- Software Troubleshooting
- Slurm
- Storage Allocations
If you encounter an issue or have a question, please submit a report through the appropriate channel. When submitting the report, include a detailed description of the issue and provide detailed reproduce steps when possible. This information will assist staff in resolving any issues.
HPC-Support
Please send reports and questions to:
- New Account Creation Request: Access for HPC-JOULE – Employee Center
- Any other Support Request: Support for HPC-JOULE – Employee Center