Joule 3.0 staff are able to provide assistance on the following:
- Account Issues
- Connection Issues
- Data Management
- Data Transfers
- Hardware Issues and Questions
- Licensing
- Software Access
- Software Compilation and Installation
- Software Troubleshooting
- Slurm
- Storage Allocations
If you encounter an issue or have a question, please submit a report through the appropriate channel. When submitting the report, include a detailed description of the issue and provide detailed reproduce steps when possible. This information will assist staff in resolving any issues.
HPC-Support
Please send reports and questions to HPC-SUPPORT@netl.doe.gov. Please note that this email address is new for Joule 3.0.